Where is my parcel?
The Netherlands
Parcels sent with PostNL:
Parcels sent with PostNL are trackable on the PostNL website. The tracking numbers usually start with '3SPVMT' You can track your parcel here: https://www.postnl.nl/
Parcels sent with UPS:
Parcels sent with UPS are trackable on the UPS website. The tracking numbers usually start with '1ZA3G331'. You can track your pacel here: https://www.ups.com/nl/nl/Home.page
The tracking status is 'delivered', but I have not received anything.
This can sometimes happen with PostNL parcels sent as letterbox parcels. The mailman does not carry a PDA with him to scan the parcel as delivered. This is an automatic process. The parcel usually gets delivered within 4 business days after it has been changed to delivered. If this is not the case, or you experience this problem with a UPS package, please contact us.
International
Parcels sent with UPS:
Parcels sent with UPS are trackable on the UPS website. The tracking numbers usually start with '1ZA3G331'. You can track your pacel here: https://www.ups.com/nl/nl/Home.page
Parcels sent with the standard shipping option:
The national postal service of your country will take over delivery once it arrives in the destination country. Please check where you can track your parcel in the drop-down list below. Tracking numbers usally start with 'LA'. If your country is not listed, please check your national postal service. If you still need help, please contact us.
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Belgium
Parcels to Belgium are handled by bpost. Track your parcel here: https://www.bpost.be/en
If your tracking number starts with '3S', PostNL will handle and deliver your package. Track your parcel here: https://www.postnl.be
Germany
DHL will take over handling of the parcel. You can track your parcel here: https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
United States
USPS will take over handling of the parcel. You can track your parcel here: https://tools.usps.com/go/TrackConfirmAction_input
United Kingdom
Royal Mail will take over handling of the parcel. You can track your parcel here: https://www.royalmail.com/track-your-item
France
La Poste will take over handling of the parcel. You can track your parcel here: https://www.laposte.fr
Spain
Correos will take over handling of the parcel. Track your parcel here: https://www.correos.es/es/en/individuals
Australia
Australia Post will take over handling of the parcel. Track your parcel here: https://auspost.com.au
Norway
Posten will take over handling of the parcel. You can track your parcel here: https://www.posten.no