Where is my parcel?

The Netherlands

Parcels sent with PostNL:

Parcels sent with PostNL are trackable on the PostNL website. The tracking numbers usually start with '3SPVMT' You can track your parcel here: https://www.postnl.nl/

Parcels sent with UPS:

Parcels sent with UPS are trackable on the UPS website. The tracking numbers usually start with '1ZA3G331'. You can track your pacel here: https://www.ups.com/nl/nl/Home.page

The tracking status is 'delivered', but I have not received anything.

This can sometimes happen with PostNL parcels sent as letterbox parcels. The mailman does not carry a PDA with him to scan the parcel as delivered. This is an automatic process. The parcel usually gets delivered within 4 business days after it has been changed to delivered. If this is not the case, or you experience this problem with a UPS package, please contact us.

International

Parcels sent with UPS:

Parcels sent with UPS are trackable on the UPS website. The tracking numbers usually start with '1ZA3G331'. You can track your pacel here: https://www.ups.com/nl/nl/Home.page

Parcels sent with the standard shipping option:

The national postal service of your country will take over delivery once it arrives in the destination country. Please check where you can track your parcel in the drop-down list below. Tracking numbers usally start with 'LA'. If your country is not listed, please check your national postal service. If you still need help, please contact us.

Contenido desplegable

Belgium

Parcels to Belgium are handled by bpost. Track your parcel here: https://www.bpost.be/en

If your tracking number starts with '3S', PostNL will handle and deliver your package. Track your parcel here: https://www.postnl.be

Germany

DHL will take over handling of the parcel. You can track your parcel here: https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html

United States

USPS will take over handling of the parcel. You can track your parcel here: https://tools.usps.com/go/TrackConfirmAction_input

United Kingdom

Royal Mail will take over handling of the parcel. You can track your parcel here: https://www.royalmail.com/track-your-item

France

La Poste will take over handling of the parcel. You can track your parcel here: https://www.laposte.fr

Spain

Correos will take over handling of the parcel. Track your parcel here: https://www.correos.es/es/en/individuals

Australia

Australia Post will take over handling of the parcel. Track your parcel here: https://auspost.com.au

Norway

Posten will take over handling of the parcel. You can track your parcel here: https://www.posten.no