We have a 14-day return policy, which means you have 14 days after receiving your item to request a return without reason.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any tags attached.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: Postbus 331, 3130AH, Vlaardingen, Netherlands.
Please note that you are responsible for any shipping costs for returning an item. Returning items have to be accompanied with the European Revocation Form. Please copy and fill out this form from below (Available in Dutch and English).
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and any form of mystery boxes.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If an item cannot be delivered and is automatically returned to us, we will email you with two options. You can either choose for one more shipping attempt, or choose for a refund for your items. Shipping costs will not be refunded. If your items cannot be delivered again and are returned to us again, we will refund your items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If not approved, i.e. in case of damage, we hold the right to partially or not refund you.
If more than 10 business days have passed since we’ve approved your return, please contact us at email@example.com.
European Revocation Form
– To Magic&Books, Postbus 331, 3130AH, Vlaardingen, The Netherlands, firstname.lastname@example.org:
– I/We* hereby give notice that I/we(*) revoke our agreement regarding the sale of the following goods(*)
– Ordered on(*)/Received on(*)
– Name/Names consumer(s)
– Address consumer(s)
– Signature of consumer(s) (only when this form is submitted on paper)
– Aan Magic&Books, Postbus 331, 3130AH, Vlaardingen, email@example.com:
– Ik/Wij* deel/delen(*) u hierbij mede dat ik/wij(*) onze overeenkomt betreffende de verkoop van de volgende goederen herroep/herroepen(*)
– Besteld op(*)/Ontvangen op(*)
– Naam/Namen consument(en)
– Adres consument(en)
– Handtekening van consument(en) (alleen wanneer dit formulier op papier wordt ingediend)